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Service Desk Support - Spanish-English Engineer

Updated: 20 Feb 2025

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Engineering
Woerden

Your duties include:

  • Setting up and managing the European Service Desk
  • Providing technical support to the installer/dealer
  • Handling and resolving complex problems that arise after installations
  • Identifying and solving potential equipment issues both on and off site by examining live and historical data to find faults
  • Arranging on-site engineer(s) when necessary
  • Collaborating with the UK teams to build and improve support documentation
  • Providing specialized training on products, either online or in person, across Europe
  • Working closely with the Customer Service team in the UK during sales process and after installation

Requirements:

The company values the right attitude, self-learning, and field experience. A self-starter who is comfortable working in a fast-paced environment is an ideal candidate.

  • Strong electrical education background and experience
  • English and Spanish language are preferred
  • Solar PV design and experience are a big bonus
  • Outstanding interpersonal skills such communication, collaboration, and conflict management
  • Great soft skills such as stress management, efficient planning and organization, and problem-solving

Salary Benefits:

  • Regular performance-based salary reviews
  • Upon successful set-up and establishment of the company, the opportunity to earn additional bonuses
  • Regular company events
  • Growth opportunities and professional development
  • Access to a workplace pension scheme
About the company:

The company is the only vertically integrated and cobalt free Battery Energy Storage System (BESS) company with the head office based in Woerden and the UK. The company specializes in producing electronic devices that are intended to regulate the consumption and generation of energy. The entire battery system is manufactured from end to end including the energy cells, the battery management systems (BMS), inverters, ancillary equipment and software. In the UK, they are currently the leading provider of home energy storage solutions and the company aims to expand their markets across Europe.