Customer Support

• Answer customer questions.
• Investigate complaints and provide solutions or advice.
• Process inquiries via different communication channels (email, chat, WhatsApp).
• Register claims and follow-up.
• Cooperate with Marketing for updated product knowledge.

Requirements:

• You have obtained MBO/HBO level education (or equivalent).
• You have at least 1 year of experience in a Customer Service position.
• You are communicative, proactive and enjoy maintaining relationships with clients.
• You have a good command of English in word and writing.
• Fluency in Dutch, French, German or Spanish is a plus!

Salary Benefits:

• An open and international work environment.
• Daily lunch provided at the office.
• Laptop and phone.
• Good pension plan.
• 25 vacation days, with 8% holiday allowance.
• Fun team outings.
• Opportunities to develop yourself.

With a focus in the retail industry of trendy, luxury products for both children and parents, my client has redefined the meaning of smart mobility since its founding.

For this international client located in the heart of Rotterdam, I am actively looking for an Customer Support employee ready to take on a challenge and support my client's business worldwide.

Rather than being on the phone all day, you take your time to investigate and solve client problems and provide specific advice via email, chat or WhatsApp. You are in daily contact with retailers, distributors and individual customers.

Do you want to work for an international, fun and open team? If yes, my client is looking for you to join their team!