IT support (Dutch speaking)

As a Service Desk employee, you are the first point of contact for providing support to end users. Incoming questions and problems related to software, applications and hardware are handled by you and the ICT team. You can accurately register incoming calls in the relevant service management tool. In addition, you are ultimately responsible for the speed of solving the various issues. Furthermore, your tasks and responsibilities include:

· Accepting and registering questions about changes and incidents;

· As much as possible, immediately remedy the reported problems within the predetermined SLAs (service level agreements);

· Monitoring all outstanding incidents and taking care of communication about them;

· Transferring more complex issues to second- and/or third-line colleagues;

· Escalating incidents to third parties;

· Rolling out mobile devices;

· Werkplekbeheer;

· Writing user manuals;

· Manage CMDB.

Requirements:

· Has a completed MBO 4 (ICT) education;

· Has knowledge of Windows 10/11 and Microsoft 365;

· Has knowledge of Microsoft Exchange, Microsoft Windows Server and Active Directory;

· Has knowledge of LAN/WAN infrastructure;

· Has excellent communication skills and a practical mind;

· Is proactive and solution- and result-oriented;

· Is stress resistant, independent and structured;

· Can be used flexibly, whereby evenings and weekends can be part of the schedule.

Salary Benefits:

· Opportunities to develop and follow relevant training and courses;

· 25 vacation days and 12 ATV days per year (based on a 40-hour working week);

· A good salary, including collective labor agreement wage indexation and a collective labor agreement bonus;

· A travel allowance;

· A good pension scheme;

· Good disability insurance;

· With good functioning, the prospect of permanent employment;

· Weekly fresh fruit at the office and the possibility to exercise for free;

· A flat and informal corporate culture;

· Solid and robust employer.

working in a comfortable environment with a relaxed attitude with motivated and dedicated coworkers. We are searching for a motivated, skilled Service Desk employee for the office in IJmuiden to help the IT team.