Client Services Associate (German and Dutch)

• Respond to client inquiries via phone, email or chat in a timely and professional manner.
• Identify client needs and offer appropriate financial products and services.
• Manage and resolve client complaints and concerns, escalating issues to management when necessary.
• Collaborate with other teams within the organization to ensure seamless client experiences.
• Update client account information accurately and in a timely manner.

Requirements:

• You are fluent in German, Dutch and English languages;
• You are energetic, organized, eager to learn and able to stay on top of several tasks at the same time;
• You have a curious and problem solving nature.
• Some work experience with a high volume in customer interactions is desired, but not mandatory;
• At least completed MBO education;
• Interest in investing and financial markets.

Salary Benefits:

• Environment in which both personal and professional growth is embraced and where we coach you to get the most out of yourself and to grow within the organization;
• Dynamic, young and ambitious team;
• Experience with strategies, tools and skills needed to digitize processes and improve customer experience in financial services;
• A competitive salary with good secondary employment conditions (pension scheme, 27 days off, profit distribution);
• Fun monthly outings with the team!

With more that 30 years in the investment industry, our client is one of the most successful banks in the field of online investing.